Accessibility

ACCESSIBILITY STATEMENT

Docaposte is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of February 11, 2005.

To this end, it implements the following strategy and actions:

• Multi-year accessibility plan (PDF / french version)
• 2025 action plan (PDF / french version)

This accessibility statement applies to the website: https://www.docaposte.com/

COMPLIANCE STATUS

The Docaposte.com website is not compliant with the general accessibility improvement framework due to an expired audit.

TEST RESULTS

An audit of compliance with RGAA 4.1.2 conducted on May 7, 2025, by Temesis reveals that:

• 45.71% of RGAA criteria are met (audit expired).

In detail:

• Number of compliant criteria: 32
• Number of non-applicable criteria: 38
• Number of non-compliant criteria: 36

ESTABLISHMENT OF THIS ACCESSIBILITY STATEMENT

This statement was established on February 21, 2025, by Temesis.

Technologies used for the website:

• HTML5
• CSS3
• Javascript
• SVG

FEEDBACK AND CONTACT

If you are unable to access content or a service, you can contact the website manager to be directed to an accessible alternative or to obtain the content in another form.

• Send a message: https://www.docaposte.com/en/contact-us

RECOURSE

This procedure is to be used in the following case:

You have reported an accessibility issue to the website manager that prevents you from accessing content or services, and you have not received a satisfactory response.

• Write a message to the Defender of Rights (french website)
• Contact the Defender of Rights delegate in your region (french website)
• Send a letter by post (free, no stamp required)

Defender of Rights

Free response 71120

75342 Paris CEDEX 07

What is digital accessibility?

"Web accessibility means that people with disabilities can use the Web. More specifically, Web accessibility means that the Web is designed so that people with disabilities can perceive, understand, navigate, and interact with it effectively, as well as create and contribute content to the Web. Web accessibility also benefits people without disabilities, for example older people with changing abilities due to ageing.

Web accessibility addresses all disabilities, including visual, auditory, physical, speech, cognitive, and neurological disabilities."

Source : Introduction to Web Accessibility

At Docaposte, green IT is at the core of our CSR policies, which is built to respond to 3 major problems:

• Working to ensure inclusion
• Managing our environmental impact 
• Putting ethics at the core of all our actions

Docaposte adopts a global approach to inclusivity as part of our commitments. Our committment is shown (in our work) on our website that caters towards accessibility to guarantee a simple experience for all. 

We consider the rights of every person to be able to benefit from the best service we can provide, regardless of their physical or mental abilities, their equipment/hardware or purpose on the Web.

Our website from the beginning has adhered to the strict norms and standards. It is also updated regularly.

In order to ensure long-lasting actions towards accessibilty, we have launched a few initiatives:

• An inventory of the website via an accessbility check with WCAG 2.1AA 
• Raising awareness and training our teams
• Taking into account accessibility from the beginning of our web projects 
• Support from accessbility experts