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Docaposte Charter - Protection of personal data - Privacy Privacy Policy Docaposte - Business customers Prospect mentions Specific notices on the processing of data on the website Standard Cookie Management Policy Video Surveillance, Video Protection, and Data Protection
In the context of its internal and external activities, the Docaposte Group is subject to compliance with the regulations applicable to the Processing of Personal Data and in particular:
The Docaposte Group places the protection of Personal Data at the heart of its missions and the services it offers. In this sense, the Docaposte Group wishes to guarantee its Employees, customers, suppliers, prospects as well as Third-Party Beneficiaries – hereinafter the "Data Subjects" – the respect of their Data Personnel.La this Charter on the Protection of Personal Data and Privacy (hereinafter the "Charter"), sets out the principles and guidelines for the protection of the Personal Data of Data Subjects and aims to Information on:
This Charter applies to all Docaposte Group Entities and is annexed to the internal regulations.
The Docaposte Group undertakes to take into account the protection of Personal Data and the privacy of Data Subjects from the design of new products or services that are offered or that are intended to allow the Processing of Personal Data. To ensure security and to guarantee the respect and proper exercise of the rights of Data Subjects, measures to ensure the protection of their Personal Data are implemented.
The Docaposte Group undertakes to collect only the data that is strictly necessary to carry out its Processing or the Processing carried out on behalf of its customers. In the event that optional Personal Data is requested:
Personal Data is collected directly or indirectly from the Data Subjects depending on the Processing envisaged and is only used for the uses that have been brought to their attention or for the Processing purposes entrusted to us by our customers.
Some Processing may involve minors. In this case, the consent of their parents or legal guardians is required.
Personal Data may be transmitted:
The Docaposte Group is likely to carry out Personal Data Processing on the territory of the European Union (EU) and outside the territory of the European Union. When the Docaposte Group acts as Data Controller, the Docaposte Group informs the Data Subjects of the place of Processing of their Personal Data. When the Docaposte Group acts as a Data Processor, it is the responsibility of its customers who have entrusted it with the performance of the Processing to inform the Data Subjects of the place of Processing of their Personal Data.
For certain specific services, the Docaposte Group may use Subcontractors external to the Docaposte Group established outside the EU. Certain Personal Data may then be communicated to them for the strict needs of their missions. In this case, in accordance with the regulations in force, the Docaposte Group requires its Subcontractors to provide the necessary guarantees to supervise and secure these transfers, in particular by signing standard contractual clauses.
The duration of the retention of Personal Data depends on the Processing carried out. The Docaposte Group undertakes not to retain Personal Data beyond the period necessary to carry out the Processing, increased by the retention period imposed by the regulations and Legislation applicable to the Processing carried out.
The Docaposte Group undertakes to take all measures to ensure the security and confidentiality of Personal Data and in particular to prevent it from being damaged, erased or accessed by unauthorised third parties. In accordance with its contractual commitments, the processing carried out by Docaposte may be subject to audit. In addition, in the event of a security incident affecting Personal Data (destruction, loss, alteration or disclosure), the Docaposte Group undertakes to comply with the obligation to notify Personal Data Breaches:
➔ When the Docaposte Group acts as Data Controller
Any Data Subject, whether they are employees, customers, suppliers, or prospects of the Docaposte Group, has the right to exercise the rights provided for by the regulations in force applicable to the Processing of Personal Data with the Docaposte Group at any time, provided that they meet the following conditions:
Data Subjects may exercise their rights at the following address: mesdroits.rgpd@Docaposte.fr. All requests must be accompanied by proof of identity.
The Docaposte Group undertakes to respond to requests to exercise rights as soon as possible and in any event in compliance with the legal deadlines.
➔ When the Docaposte Group acts as a Data Processor
Any Data Subject whose Personal Data is processed by a Customer Data Controller of the Docaposte Group, has the option at any time to exercise directly with his or her Data Controller the rights provided for by the regulations in force applicable to the Processing of Personal Data. collaborates with its client Data Controller:
When the Docaposte Group receives requests from Data Subjects to whom it is a Data Processor, it undertakes to transmit them without delay to the Data Controller and to act in accordance with the instructions of the Data Controller, under the conditions defined in the contract entered into between the Docaposte Group and the Data Controller.
The Docaposte Group is an integral part of the La Poste Group. The appointment of a Data Protection Officer demonstrates the La Poste Group's commitment to the protection, security and confidentiality of the Personal Data of the Data Subjects of its Processing.
The Docaposte Group, in view of the Processing activities carried out, and the La Poste Group, have agreed to appoint a DPO Delegate within the Docaposte Group. The Deputy DPO of the Docaposte Group has a delegation of power entrusted by the President of the Docaposte Group. The Docaposte Group's DPO is functionally linked to the La Poste Group's Data Protection Officer and works in close collaboration with him.
Contact details of the DPO Delegate within the Docaposte Group:
Email address: privacy@Docaposte.fr Postal address: Docaposte PRIVACY-RGPD Unit 45/47 boulevard Paul Vaillant Couturier 94200 Ivry-sur-Seine
Each capitalized term has the meaning given to it below.
Docaposte informs its customers about the processing of personal data carried out on their behalf in the context of the activities they entrust to it.
As part of its approach to implementing the legal and regulatory provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, the LA POSTE Group has appointed a Data Protection Officer (DPO) and each of its its subsidiaries, including Docaposte, has identified a DPO referent. Docaposte has also set up the Privacy-GDPR Department, under the responsibility of the Legal and Compliance Department of the Docaposte Group.
Docaposte is committed to ensuring the protection, confidentiality and security of the personal data entrusted to it.
Docaposte keeps a register of all categories of processing activities carried out on behalf of the Client. Docaposte provides the Client with all the information necessary to provide proof of compliance with its obligations.
At the end of the service and in accordance with the terms of the contract, Docaposte deletes or returns to the Client the personal data that it has processed on its behalf, subject to ongoing claims and legal and regulatory obligations.
Docaposte is a simplified joint-stock company, whose registered office is 45/47 boulevard Paul Vaillant Couturier, 94200 Ivry-sur-Seine, and whose Unique identification number of 493 376 008 (RCS of Créteil). Docaposte is represented by Mr. Olivier VALLET, its president. Docaposte is committed to ensuring the protection, confidentiality and security of your personal data, as well as to respecting your privacy.
In accordance with the General Data Protection Regulation, Docaposte has appointed a DPO (Data Protection Officer) as a Delegate, reporting to the DPO of the La Poste Group, whom you can contact at the following address: mesdroits.rgpd@docaposte.fr.
In the context of commercial prospecting, for individuals (B2C), the legal basis for the processing of your personal data is consent.
In the context of commercial prospecting, for professionals (B2B), the legal basis for the processing of your personal data is the legitimate interest pursued by DOCAPOSTE and its subsidiaries (hereinafter "the Docaposte group").
Your personal data has been collected directly from you or indirectly in the context of events or professional exchanges. Your personal data is processed by the Docaposte group in order to follow up on actions relating to commercial prospecting, such as:
The categories of personal data processed by the Docaposte Group are, where applicable:
The persons concerned by the processing of personal data are prospects and customers whose personal data is processed.
In order to carry out the Purposes of the processing, Docaposte group is required to process sets of Personal data that can be linked directly or indirectly to its users. The sets of Personal data processed by Docaposte group are as follows:
Data relating to the professional life of the person concerned (data relating to membership of a company, employee status, history of our communications (User/Docaposte Group).
Data relating to the participation of the data subject in webinars.
Your personal data is processed by Docaposte and its subsidiaries.
The Personal Data processed by the Docaposte group is hosted within the European Union (EU) or the European Economic Area (EEA).
However, in some cases, your Personal Data may be subject to a Transfer outside the European Economic Area, through certain Subcontractors of the Docaposte group.
As such, the Docaposte group undertakes to take all necessary measures to ensure the compliance of the Transfer of Personal Data, by carrying out an impact assessment of the Transfer, by signing the Standard Contractual Clauses of the European Commission in their version of June 4, 2021 (Implementing Decision 2021/914) and by putting in place all the additional guarantees necessary for this purpose.
The Docaposte Group undertakes to ensure that these obligations are respected by their Subcontractors with regard to their own Subcontractors.
The list of recipients of Personal Data located outside the European Economic Area giving rise to Transfers of Personal Data between the Docaposte group and its Subcontractors is available in the "Recipients or categories of recipients of the personal data " section below.
Regarding the processing purposes, the data processed on Docaposte group is intended for the following Recipient.
These Subcontractors operate within a scope that complies with the General Data Protection Regulation (GDPR):
Your Personal Data is stored in appropriate conditions of security and confidentiality, the DOCAPOSTE Group having deployed a security policy providing for organizational and technical measures that comply the state of the art and the applicable standards.
In accordance with the European legislation on the protection of personal data, you have rights regarding your data:
Depending on the situation, one or more of these rights may not be exercised, for example:
For all requests relating to the exercise of your rights, you may contact Docaposte at the following address: mesdroits.rgpd@docaposte.fr You can also object to the sending of emails by clicking on the unsubscribe link systematically offered at the end of the content of the emails.
We remind you that you have the right to lodge a complaint with the supervisory authority, la Commission Nationale de l'Informatique et des Libertés (CNIL), via their website: www.cnil.fr or by post by writing to: CNIL - Service des Plaintes - 3 Place de Fontenoy - TSA 80715 - 75334 PARIS CEDEX 07.
Docaposte informs you that your data is not subject to any automated decision-making or profiling.
In accordance with the General Data Protection Regulation (GDPR), Docaposte informs you that it places the protection of personal data at the heart of its missions and the services offered to you. This Policy sets out the principles and guidelines for the protection of Personal Data for users of the Docaposte.com website.
Your data is processed by Docaposte, a simplified joint-stock company with a capital of €89,446,010, whose registered office is 45/47 boulevard Paul Vaillant Couturier, 94200 Ivry-sur-Seine, chaired by Mr. Olivier VALLET, with a Unique Identification Number of 493 376 008 (RCS of Créteil).
Docaposte provides all its Users with a website promoting the offers and services of Docaposte and its subsidiaries and providing visitors to the website with information on the news of the Docaposte group. The processing of personal data carried out from the website concerns in particular:
The legal basis for processing your personal data varies depending on the nature of the data processing. Indeed, for certain purposes, the legitimate interest pursued by Docaposte prevails. However, certain subsequent processing sub-purposes may be based on the consent of the Website Users.
In the context of the achievement of the processing purposes, Docaposte is required to process the sets of personal data that can be directly and indirectly linked to its users. The personal data sets processed within the framework of Docaposte's institutional website are as follows:
The persons concerned by the processing of personal data carried out on the Docaposte.com website are prospects, customers, and more generally all natural visitors to the website whose personal data is processed.
The Personal Data processed by the Docaposte group is hosted within the European Union (EU) or the European Economic Area (EEA). However, in some cases, your Personal Data may be subject to a Transfer outside the European Economic Area, through certain Docaposte Subcontractors. As such, Docaposte undertakes to take all necessary measures to ensure the compliance of the Transfer of Personal Data, by carrying out an impact assessment of the Transfer, by signing the Standard Contractual Clauses of the European Commission in their version of June 4, 2021 (Implementing Decision 2021/914) and by putting in place all the additional guarantees necessary for this purpose.
Docaposte undertakes to ensure that their Data Processors comply with these obligations with respect to their own Data Processors. A list of recipients of Personal Data located outside the European Economic Area giving rise to Personal Data Transfers between Docaposte and its Data Processors is available in the "Recipients or categories of recipients of Data" section below.
In view of the various purposes specified above, the data collected through the forms is intended for the sales, marketing, communication and human resources departments of Docaposte using the data processing support applications below. Docaposte, as the Data Controller of personal data processed on its website, is a direct recipient of the data that passes through the website when the forms are completed by the users of the website.
The recipients of indirect data are the following Data processors and partners of Docaposte:
Your Personal Data is stored in appropriate conditions of security and confidentiality, the Docaposte Group having deployed a security policy providing for organizational and technical measures that comply the state of the art and the applicable standards.
The legal basis for the processing carried out by Docaposte is based on consent or legitimate interest depending on the processing sub-purpose concerned. These legal bases are likely to affect the rights and freedoms of the data subjects. Regarding these legal bases for processing, we remind you that you can exercise the following rights, under European data protection law:
Depending on the situation, one or more of these rights cannot be satisfied, for example:
For any requests relating to the exercise of your rights, you can contact Docaposte at the following address: mesdroits.rgpd@docaposte.fr.
The appointment of a Data Protection Officer appointed by the DPO of La Poste Groupe demonstrates the Docaposte Group's commitment to the protection, security and confidentiality of its customers' Personal Data. If you have any questions regarding this Privacy Policy and the data processing activities implemented by Docaposte, or if you wish to exercise any of your rights under the GDPR, please contact:
Postal Address: DPO Délégué Groupe Docaposte Pôle Privacy-RGPD - ACI 6A1-602 45/47 boulevard Paul Vaillant Couturier 94766 Ivry-sur-Seine Cedex
By email: privacy@docaposte.fr
You can find out more about our privacy policy, which sets out how we handle the personal data we collect and that you provide to us: Privacy Policy.
Please read this policy carefully and the information below to understand our practices regarding the processing of your personal data through our use of cookies.
Docaposte offers a wide range of tailor-made or turnkey B to B products and services for companies and administrations, and we also attach great importance to the respect of the privacy of visitors to its institutional site and of all natural persons using its services (hereinafter referred to as the Persons). With this privacy statement, Docaposte would like to explain how it manages your personal data that may be collected on its website.
You will read important information about how Docaposte may use your personal data.
Personal Data is any information that can be used to identify (directly or indirectly) a natural person, such as name, telephone number, date of birth or IP address.
The Personal Data collected varies according to the context of the Person's interaction with Docaposte, the choices you make on our site. The data we collect may include the following: Identification data: first and last name, email address, postal address, telephone number, company name, function, sector of activity, size of the company; Connection data: IP address, location, browsing history ; Data on the device: type of device used (computer, mobile, tablet).
The purpose of the processing
Docaposte uses the Personal Data collected, where applicable, on its website, for statistical purposes to improve its services, to communicate with you in a personalised way through promotional and/or informational emailing, invitations to events, surveys, campaigns on social networks and to offer you thematic content.
Retention period
Customer Personal Data used for commercial prospecting purposes may be kept by Docaposte for a period of three to 3 years from the end of the commercial relationship. The Personal Data of non-customer prospects may be kept for a period of 3 years from their collection by Docaposte or from the last contact from the prospect.
At the end of this three-3-year period, Docaposte undertakes to contact the person concerned again to find out if he or she wishes to continue to receive commercial solicitations.
In the absence of a positive and explicit response from the person concerned, Docaposte undertakes to delete or archive the said Personal Data in accordance with the provisions in force.
Privacy on this site: We collect and process your data on this site to better understand how it is used. You can opt in or out at any time:
You have the possibility to access your Personal Data, object to its processing or limit its processing, request its deletion or rectification, in particular in the event of any errors. You can exercise your rights by email, accompanied by a copy of any identity document: mesdroits.rgpd@Docaposte.fr.
Your data is stored in compliance with French legislation and European regulations.
The site is hosted by Docaposte. 45/47 boulevard Paul Vaillant Couturier 94200 Ivry-sur-Seine Tel: 01 56 29 70 01
The data of our service provider Salesforce is stored in Germany and France. (Germany (SFDC Germany Data Center GmbH) / France (SFDC France Data Centre Sarl))
A cookie is a text file that is stored on your device (computer, phone, tablet) when you visit a website. It enables its issuer to identify your equipment in a unique way during its period of validity and to store information relating to your visit, in particular, in order to simplify your browsing on our websites or to offer you content tailored to your interests.
Technical and browsing cookies
These cookies are placed on all of our websites, mobile sites and mobile applications. They make it easier for you to navigate between pages on our sites and apps and automatically expire when you close your browser. You can choose to disable these cookies through your internet browser, without altering access to our services.
Audience measurement and browsing tracking cookies
This cookie is placed on all our websites, mobile sites It allows us to collect anonymous statistical data on the use of our sites and applications to improve their ergonomics and user experience.
Social media share button cookies
Some of our websites include social media cookies that enable content sharing.
We cannot control these cookies and the data collected by social media. For more information about these cookies, we invite you to consult the privacy policies specific to each of these social media sites. The data collected through these cookies is used by Docaposte in accordance with their purposes.
Web beacons and analytics services
Docaposte's web pages may contain electronic links and/or images known as web beacons (also known as web beacons) that we use to place cookies on our websites, count users who visit those websites, and provide quality services.
In addition to placing web beacons on our own websites, we sometimes work with other companies to place our web beacons on their websites or in their advertisements. This helps us to compile statistics to know how often a click on an advertisement on a Docaposte website leads to an action on the advertiser's website.
Finally, Docaposte's services may contain web beacons or similar technologies from third-party analytics providers, which help us compile aggregate statistics on the effectiveness of promotional campaigns or other operations. These technologies allow analytics providers to place and read their own cookies or other identifiers on your device, through which they can collect information about your online activities in apps, websites, or other services. However, we do not allow these analytics providers to use web beacons on our sites to collect or access information that directly identifies you (such as your name or email address).
Here are some details about the cookies used on the www.Docaposte.com site:
TarteAuCitron Piwik Youtube Clarity Google Ads Bing Ads LinkedIn Facebook Hubspot Matomo ZBO Weborama Criteo hCaptcha SalesForce chat
TarteAuCitron :
We use the TarteAuCitron tag manager in order to better manage the consent of our users and all the cookies associated with the DOCAPOSTE website, in accordance with the recommendations of the GDPR.
Expiration of the cookie : 12 months
Piwik :
We use Piwik for anonymous visit statistics (cookies not subject to consent).
Youtube :
We use Youtube to display and play videos hosted on their site.
Clarity :
We use Clarity to analyze user behavior and improve the service.
Google Ads :
We use Google Ads for marketing campaigns.
Bing Ads :
We use Bing Ads for marketing campaigns (activated via consent from Google Tag Manager).
LinkedIn Insight Tag :
We use LinkedIn Insight Tag for marketing campaigns (activated via consent from Google Tag Manager).
Facebook :
We use the Facebook pixel for marketing campaigns (activated via consent from Google Tag Manager).
Hubspot :
We use Hubspot as a marketing automation tool.
Matomo Analytics :
We use Matomo Analytics as a website statistical analysis tool.
ZBO :
We use ZBO for marketing campaigns (activated via consent from Google Tag Manager).
Weborama :
We use Weborama for marketing campaigns (activated via consent from Google Tag Manager).
Criteo :
We use Criteo for marketing campaigns (activated via consent from Google Tag Manager).
hCaptcha :
NWe use hCaptcha to eliminate bots in forms (activated upon user request to fill out a form).
SalesForce chat :
We use Chat SalesForce for chat contact with Docaposte teams (activated at the user's request to start a Chat with Docaposte).
The data collected by the audience measurement cookies deposited directly or indirectly by DOCAPOSTE have a maximum retention period of 13 months (excluding Google). Consents and refusals given via Tarteaucitron for the activation of cookies are kept for a period of 12 months. The Facil'ity cookie is permanent but remains local without third-party data sharing.
Docaposte allows you to set the parameters of cookies placed on your device using the interface accessible directly from the cookie banner or from the consent management platform provided for this purpose.
We inform you that you can also configure your browser to handle cookies. The configuration of each browser is different. You can find out how to change your cookie settings by consulting our online help:
The images captured by the video surveillance and video protection cameras placed in Docaposte's establishments are subject to processing, within the meaning of the regulations relating to data protection, for which the person responsible is: DOCAPOSTE SAS, whose registered office is located at 45/47 boulevard Paul Vaillant Couturier, 94200 Ivry-sur-Seine.
These cameras allow Docaposte and its entities to ensure the safety and security of people and property, in its legitimate interest and, for video protection cameras, in application of the Internal Security Code (art L.251-2).
Images are kept for a maximum of thirty (30) days. They can be viewed by Docaposte's staff in charge of safety and security as well as by external service providers involved for the same purpose.
In the event of an incident related to the safety of people and property, the images can be extracted. They are then kept on another medium, while the procedures related to this incident are settled, and accessible only to the persons authorised in this context. They may also be consulted by the authorized public authorities upon judicial requisition.
You have a right of access to images concerning you, which you can exercise by the following means:
Email address: mesdroits.rgpd@docaposte.fr Mailing address: DPO Délégué Groupe DOCAPOSTE Pôle Privacy-RGPD - ACI 6A1-602 45/47 boulevard Paul Vaillant Couturier 94766 Ivry-sur-Seine Cedex
In the event of a difficulty in connection with the management of your personal data, you have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL).
As part of its personal data protection policy, Docaposte has appointed a shared Data Protection Officer:
Data Protection Officer of the La Poste Group CP C703 – 9 rue du Colonel Pierre Avia 75015 PARIS
This Privacy Policy may be modified in whole or in part at any times by Docaposte.
Last updated 2025/06/06