Citizen Relationship Management

At the heart of the process: Citizen Relationship Management (CRM)

The advent of the digital age has brought about rapid change in usage, with a strong impact on the daily life of citizens and the functioning of organizations. This evolution constitutes a real challenge for local authorities and their partners, with digital transformation key to their modernisation.

Docaposte's CRM platform

The Citizen Relationship Management (CRM) platform is a web portal offering all users the possibility to access its services online 24/7.

Citizen, business or association: this digital platform allows you to carry out administrative tasks from a computer or your smartphone.

Through the CGR platform, public decision-makers have a portal available to them that centralizes requests, in order to process them within the legal timelines.

Our citizen relationship platform is a pioneering and attractive solution for local authorities who wish to improve the transmission of information to their communities.

The CRM portal offers complementary services

Electronic signature - Digital archives - Digital safe

GDPR compliant

Electronic mail management

Child / family solutions dedicated to after-school activities

Discover Local authority solutions

The CRM portal includes

A simple and complete portal to process all user requests
Omnichannel Platform: web, mobile, electronic window, mail, telephone, email
Form generator tool
Workflow creation
Compliance with regulations (GDPR, PGRFA, SVE, SVA, RGI, RGS)
Interconnection with your IS and business applications
Personalized implementation and support with change management

Citizen Relationship Management in a few figures

17
years of experience
6 million
web and mobile users
1,000
dematerialized business processes
100
digital counters in the private cloud