Commerce and Services

Connectivity, the dominant presence of web giants and the opening of borders have disrupted consumer behaviour and customer experience expectations.

Overloaded roadmaps, restricted budgets, or the lack of internal skills can slow down digital transformation for commerce and service players. The shift towards digitalization is, however, essential in an ecosystem where competition and client demands are intensifying every day.

Docaposte supports you with your digital transition by combining the best of human intelligence and technology

Docaposte offers a wide range of services to support you in your daily commercial and management activity by helping you reconcile physical and digital client pathways.

Expertise and consulting: we are here to support you through the technological and regulatory changes that you face. We put our experience at your service to make your digital transformation projects a success.
Digital platforms: we develop and operate service platforms for you that aim to facilitate, simplify and streamline exchanges with your clients
Well-equipped: we optimize your business processes by putting our business and technological expertise at your service

Our solutions are designed to reinforce your value promise, better manage costs and simplify your business processes.

Our experts by your side

Data processing: managing data to be compliant within regulatory frameworks (GDPR etc.), targeting for loyalty programmes etc.
Setting up marketplace projects
Risk evaluation: audit, ROI evaluation, consulting
Intellectual services: project managers, specialized developers in e-commerce
Externalizing the design of your marketplace

Optimize your back office

Our digital solutions allow you to:

Simplify your HR processes to facilitate employee and employee relations management: multi-channel payslips, HR platform, digital safe, hybrid voting solutions
Streamline transactions with your suppliers: electronic signatures for framework contracts, annual commitments, delivery slips, reception and processing of supplier invoices
Conserve your documentary heritage: electronic document management (EDM), archiving your supplier contracts, annual commitments and other sensitive documents

Customer relations, at the centre of your strategy

Finding new markets, loyalty initiatives, exchanges, transactions, tracking… at each step of customer relations, a digital solution:

Launch your growth and client loyalty strategy with our solutions in direct marketing, publishing, mail preparation, promotion management, loyalty, and returns management with data processing
Streamline and secure your transactions with our trust solutions to develop the digital side of your business: payment components, onboarding solutions and remote identification checks, electronic signature, dematerialization of client and supplier invoices, etc.
Reduce contracting times : electronic signatures, electronic registered mail
Improve your transactional pathways: smooth, graphic and intuitive UX/UI to increase your digital sales