We provide trusted, accessible and inclusive services, essential for decision-makers and public policy stakeholders to successfully deploy effective digital public services that are rapidly adopted by staff and citizens alike.
Designing public services
Imagine, develop and roll out new digital public services with La Manufacture
La Manufacture, the digital agency for the public sector, offers expertise from consulting and design to widespread public service deployment.
Offering comprehensive support for transforming digital public services and guaranteeing their implementation on a regional or national scale.
Our commitment
La Manufacture designs and develops sovereign and trusted digital services
Co-founded by Docaposte, the digital subsidiary of La Poste Group and Caisse des dépôts, La Manufacture works on behalf of the State, operators and local authorities, designing digital public services.
- Expertise in public policies
- Public service design
- Digital technologies
- Transformation project engineering
- Legal and financial engineering
- Change management planning
- Industrialisation
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Our aim is to support the transformation of public policies through digital public services.
Our public service design method responds to societal changes and citizens' evolving expectations, delivering the efficiency and simplicity sought after by public authorities and decision-makers.
Our expertise
A global and systemic approach
User experience
Project engineering
Citizen-centric technology
Agile development
Legal and financial engineering
Technical solutions
AI
UX/UI design
Data
Cloud
DevOps
Cybersecurity
End-to-end support
Our core business: designing public services
- Public design consultancy
- Design, improvement and development of digital public services
- User-centred design
- Strategic design
- Repair design
- Method 5/95 Social Design
- UX pathway and UI interface design
- Integration with information systems
Our Support: Public Project Engineering
- Helping you innovate new digital public services
- Contributing innovative ideas and concepts
- Helping you develop a roadmap for your services
- Identifying funding solutions and supporting with legal arrangements
- Guaranteeing eco-designed, accessible and inclusive services
- Selecting the best products and digital solutions you can trust
- Rapid delivery of your system using a focused design approach
Designing an effective digital public service involves
- Field observation and experimentation
- User studies (for both agents and beneficiaries)
- Co-construction
- Prototyping
- Demonstrators
- Behavioural innovation
Our offer
Scoping with those responsible for public policy and public design
Prototyping through field, customer and user studies
Design and development of new services
Industrialisation strategies on a regional or national scale
Legal and financial project engineering
Project management and implementation
Change management
Operational management of the solution
User acquisition
Change management and product roadmap
Frequently asked questions about public service design
Unlike traditional public service development, our approach involves designers in a collaborative process.
Our collaborative project design method focuses on the user through immersion, co-construction and prototyping to guarantee the desirability, feasibility, and viability of the project. We create public services in partnership with the user.
La Manufacture draws on the Banque des Territoires’s public design studio, Docaposte's UX/UI department and designers from design agencies and schools who share our values and contribute to our R&D efforts.
We collaborate with public policy experts and designers throughout the project. We mobilise resources from our parent companies, Docaposte and Caisse des Dépôts, to identify the best solutions for creating, deploying and developing digital public services.
Our support aims to ensure optimal adoption by involving all stakeholders, including staff and users.
La Manufacture mobilises all of Docaposte's solutions and the best of its digital technologies. We place agents and users at the heart of digital transformation to ensure an inclusive service. We understand the complexity and consider the ethics of a digital public service 'by design'.
Our core mission is to ensure that everyone has equal and fair access to public services through well-designed and scalable digital public services.
Technologies are a means to an end, not an end in themselves. We believe that the starting point is the user and their actual needs, and we aim to find the best technology to meet them.
We develop the project with the user. Our designers' dedicated methods ensure that the public service is well thought out and implemented from start to finish.
The 5/95 Social Design Method creates devices designed for the 5% of the population who are most in need, in the belief that they improve the experience for the other 95%.
The Repair Method suggests ways to enhance services and tools by improving and revamping them, without adding to or reinventing them. It enables us to capitalise on existing products to interface them, make them interoperable and consolidate existing pathways.
We develop user acquisition strategies by including design as far upstream as possible, thereby maximising user appropriation and increasing flows.
Our strengths
Public service mindset
- A company born from two public service groups
- Experienced public sector consultants
- Mission: transforming and modernising public services
- Solutions for the public interest
- Creating inclusive digital public services
Public design teams
- La Manufacture's public design studio
- Strategic design
- Service design
- Journey and interface design (Docaposte's Pollux division)
- Dedicated methods: Repair Design and '5/95' Social Design
- Ecosystem of design agencies and schools
A complete catalogue of digital solutions
- Access to the full range of Docaposte solutions, specialists in digital transformation and digital trust solutions
- External components and APIs
- Dev0ps
- Front/Back architecture and development
- NumSpot sovereign and trusted cloud
- AI/Data
- Cybersecurity
Start-up agility with industrial capability
- Projects executed in parallel to the public decision-making process
- The ability to scale up prototypes to industrial scale within tight deadlines