Energy, utilities and telecoms

Actors in the energy, utilities and telecommunications sector need to respond to a twofold challenge: confronting the increase in rates of ownership, consumption and client demands, whilst repsonding to the challenge of energy transition to promote smarter consumption.

Organizations in this sector need to position themselves as both physical and digital global operators. Their mission? To establish themselves as true regional partners, and to provide their entire range of services in a fast, secure and responsible way.

Capitalize on customer relations to grow your market and increase loyalty

Customer relations is a strategic imperative for the development of the energy, utilities and telecoms sectors.

Refocus or diversify your activity by optimizing your business processes
Guarantee fast deployment of solutions to respond to end-customer requests (installing fibre optics, electrical grid connection, Smart-meter installation, etc.)
Key technologies to store, secure, and operate data in the long-term
Streamline exchanges with your ecoystem with support in human and technological organizational transformation
Respond to regulatory requirements (energy, environmental, consumer etc.)
Surround yourself with lasting, innovative, ethical, and responsible partners, to be able to ensure mass production

Docaposte supports you with your digital transition by combining the best of human intelligence and technology. Our commitment: to strengthen your value promise, to better manage costs, and to simplify your business processes.

Optimize your processes

With Docaposte, integrate our back-office solutions to optimize your processes and focus on your core business.

Back-office for contract lifecycle management, client onboarding up to termination: application completion, validation, entry in your IS, bonus management for sales, digitalizing faithful copies of signed paper contracts, new line openings
Back-office for sales administration: invoice consolidation, pre-qualifiation and referral for settlement of disputes
Back-office accounting: cheque and Inter-bank transfer collection and clearing, reconciliation of invoices and payment vouchers, with charging of accounts receivable
Debt-collection back-office : examination of files and first recovery actions undertaken with relevant parties to settle unpaid invoices
Deployment back-office: first level calls and pre-qualification to facilitate intervention and installation of equipment by technicians
Digitalization of validation circuits: signature of prevention and risk plans, documents linked to maintenance of networks, etc.

Docaposte provides digital trust solutions to improve client journeys throughout the contract lifecycle and aims to reconcile physical and digital pathways.

Put customer relations at the heart of your strategy

Streamline, secure, and accelerate your contracting and onboarding pathways with our onboarding solutions: different modes of remote identification checks, KYC pathways, document completion checks and verification etc., electronic signature, sending simple and registered mail (electronic and paper)
Improve transactional pathways and increase digital transactions: design of user pathways with simple, graphic and intuitive UX/UI, dematerialization of client invoices and order to cash, payment components (SEPA module, direct debit, cheque collection, SSL certificate, and other payment methods ), etc.
Reinforce exchanges with growth and client loyalty in mind: solutions for management of multi-channel communication campaigns (direct marketing, industrial printing and mail preparation, managing returns with data processing) and customer relations (chatbox etc.)
Enrich your offer with our trust solutions: digital safe, Digital Identity service, document sharing and storage solutions, etc.

Accelerate the transformation of your organization

Accelerate the transformation of your organization with our expert consulting.

Choose expert consultants to support you at each step of the transformation (business, regulatory and digital): audit, consulting, recommendations, and change management
Choose intellectual business services to support you in optimizing your processes
Improve the operational management of your complex projects

Additional services to go even further

Identity verification

Collection and clearing

Digital identity

Chatbot and RPA (Robotic Process Automation)

Data processing

Electronic Document Management

Electronic Archiving

Digital safe