Managed services - Docaposte

BPO (Business Process Outsourcing) helps you respond to competitive, regulatory and customer relation challenges.

A complete range of solutions

Our process externalization solutions combine the best of technology with our expertise.

Outsource all or part of a process, from Front to Back Office
On-site or off-site services
A combination of digital platforms and business expertise
Increase the value of data and automate processes with AI (Artificial Intelligence) technology and RPA (Robotic Process Automation)
Manage variation in activity
Transform fixed costs into variable costs

Our business and sector-specific externalization solutions

Banking, insurance, public sector, property, social housing… whatever your business is, Docaposte is here to support you. Outsourcing business processes is a real asset for your organization.

Managed services in banking

Banking compliance to manage KYC (Know Your Consumer)
Credit management to optimize middle and back-office processing time
Account lifecycle management to improve processes such as inheritance or banking mobility
Management of unclaimed assets in compliance with the Eckert law
Complete processing solutions for payment means and outsourced debt collection

Learn more

Managed services for insurance companies

Life insurance, savings and retirement: outsourced contract and claims processing
Death, inheritance, life insurance, unclaimed assets and personal insurance: pre-qualification and file examination for health and personal insurance files
Health: outsourced contract and individual or collective healthcare service processing
Personal insurance: outsourced contract management and processing of leaves of absence or invalidity, private income, credit insurance
Accidents: outsourced contract management and processing of claims for Property and Casualty Insurance, multi-risk property coverage, accidents and civil liability

Learn more

Managed services for the public sector

Back-office enabling the externalization of file processing between administrations and citizens in the scope of public policy delivery (aid and grant management)
File processing, relations and user portals (Ma Prime Rénov for ANAH, National Housing Agency)
Complete externalization : management of legal appeals, processing notices of offence for ANTAI (National Agency for Automatic Processing of Fines)

Learn more

Managed services for real estate and social housing

Registering and processing social housing demands
Back-office management for landlord-tenant relations
Collection of rent arrears for social housing

Learn more

Aid and Grant management

Docaposte is a leading expert for dematerialized grant management in the public sector.

Supporting local or regional government by implementing public aid systems and grant management
Nearly 3 million citizens benefit each year
Access to a management platform, citizen relation interfaces, and a partner space (retail traders, networks, etc.)
Outsourced supply and distribution logistics

Regarding aids and grants, our outsourcing management solutions reach all public policy sectors: youth grants, families, elderly, energy transition, reduced public transport rates, apprentice and employer aid, pay for interns in professional training, digital transformation...

Docaposte delivers quality services with more than 20 ISO 9001:2008 certified and secure production centres across France and its overseas departments or territories.

Why trust us with managed services?

More than 40 years of experience in BPO

High capacity for industrial processing

Commitment to results

Decrease of costs: industrialization of lower value-added tasks

On-site or off-site services

Data traceability, confidentiality, and security