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Offering a simple, streamlined, and interactive omnichannel customer experience
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Consumer behaviours evolve as well as their expectations. Organisations need to adapt and offer a customer experience which meets these new challenges: simple, fast, personalized.
Digitally transform your customer experience management.
Changing communication channels and the increase in digital usage has created higher client demands regarding the services that they consume.
This includes redesigning the customer experience to respond better to these new expectations:
Whatever the maturity of your digital transformation, Docaposte's consultants and project managers are here to support you from the diagnosis of existing systems and processes to implementing the right solutions.
Integrate our solutions into your client processes with a complete range of APIs and an assistance portal.
Identity checks
Supporting document checks
Electronic signatures
Payment
Digital archives
For Docaposte, customer experience cannot be exclusively digital: humans enrich the digital world and increase trust, digitalization accelerates and simplifies it.
Docaposte, with 30 years of expertise in outsourced back- and front-office client relationship management, has created the Customer Care Center.
Processing and management of client files, claim and incident management: benefit from human competence and client relations expertise.
Simplify and automate the workflows with data processing whilst complying with regulations
Improve the circulation of information within your organisation
Facilitating all volumes of multi-channel mail management
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