Experience and innovation design

With Pollux, Docaposte's UX/UI team, design innovative experiences, tailored to your users and your business

Have a look at our portfolio

Experience and innovation design Contact an advisor

Our design missions

The iceberg metaphor illustrates the co-design work between the "visible" aspect of an experience (its design) and the invisible "hidden" aspects such as vision, business strategy, and UX design. Pollux focuses on:

  1. Building sustainable digital and physical products and services that meet users' needs and create emotion
  2. Thinking eco-design, responsibility, and accessibility
  3. Proposing offers and design services to innovate the user experience: service, immersive, data, development, new technologies, etc.
  4. Accompanying the digital transformation of public and private companies in collaboration with Docaposte and La Poste Group

Our "user-centric" approach

We place user needs, expectations and behaviors at the heart of our design and development processes. Thanks to our approach, we transform everyday digital and physical products through different phases:

  • Listening to user needs and keeping an eye on trends and market opportunities to draw inspiration and imagine scenarios.

  • Researching, understanding and testing our users' uses in order to identify their needs and limit friction points.

  • Design, develop, improve and update the solution with new functionalities until it becomes tangible. By co-constructing with the business and end-users, we create fluid, memorable and truly useful experiences.

  • Ensure the follow-up and support of product, technical, marketing, legal and data teams, etc., in order to plan the long-term evolution of products and services and guarantee the high level of our experiences.

A multidisciplinary team of around 100 specialists

  • Market and trend explorers

  • UX designers

  • UI designers

  • Creative and experience designers

  • AI experts

  • Front-end and mobile developers

  • Project managers

  • Market and trend explorers

  • UX designers

  • UI designers

  • Creative and experience designers

  • AI experts

  • Front-end and mobile developers

  • Project managers

Pollux, a trusted partner to La Poste Group and its major clients

Discover some of our projects below:

  • Digiposte

    Digiposte is the solution that makes it easy to dematerialize and distribute documents to your employees. Pollux has been working with teams since 2017 to improve the efficiency and consistency of user journeys on applications and web interfaces.
    • Product design
    • Continuous improvement
    • Design system
    • Discovery

    See the project ➜

  • L'Identité Numérique La Poste

    Offered and guaranteed Tech & Trust by Docaposte, L'Identité Numérique La Poste is a trusted service for identification and simplification of online procedures. Pollux supports L'Identité Numérique La Poste in the design and improvement of user journeys across all channels (web and app).
    • UX/UI web and app design
    • Product support
    • Mobile development

    See the project ➜

  • Le Spot

    Le Spot is a showcase and innovation laboratory that embodies the transformation of La Poste Group, open to the general public. Pollux's objective is to create the interactive experience of the Spot, divided into 2 parts: a permanent “base” with institutional content, and a “thematic space” based on the Group's latest innovations, renewed every year.
    • Immersive, interactive design
    • Phygital experiences
    • Renewal of annual themes

    See the project ➜

  • See all our projects in the following sectors...

    • Public and private
    • Local and regional authorities
    • Healthcare
    • Insurance
    • Retail
    • and many others

    Discover our projects ➜

Contact an advisor

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e.g. robert.smith@gmail.com

e.g. 33654238935

e.g. Your offer interests me...

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Want to join our team?

Visit our Welcome to the Jungle page